FAQ


General FAQ

Shipping

How can I track my order?

Track your order with the tracking number emailed to you here: https://www.17track.net/en

How long does shipping take?

For products in stock - 7-10 business days*

For PRE-ORDER products - please see the product page.

We have no control over customs processing times.

* to South Africa, Russia, countries of South America delivery might take longer

Check Shipping and Delivery page for more details.

What products do you ship free?

Free product delivery for:
  • Lone Rider MotoTent
  • MiniTent
  • ADVTent
  • MotoBags
  • Lone Rider Racks (delivered along with the MotoBags; not sold without the MotoBags)

Can you ship to my country?

YES! We ship worldwide.

Returns & Refunds

How do I return an unused product?

If you wish to return an unused product, please contact us at anna@lonerider-motorcycle.com, let us know your order number and the reason for the return.


Any LONE RIDER product can be returned within 30 days of receipt for any reason as long as it’s in original condition and complete set.

Please keep all the original packaging for return shipment.
  • If you have not opened the box, please attach photos showing the original box sealing intact.
  • If you have taken the product from the box and discovered any defects please describe them and attach hi-res photos of each.

After we get all the necessary information, we will provide you with the address for return shipment.


Returns usually take 2 to 5 weeks: delivery time + processing time (checking returned products, evaluating and negotiating refund amount, processing the refund).


Return Shipping Costs

Return shipments are paid by the customer in full.

Please feel free to use the slowest available shipping option for return shipment as long as it goes with a Tracking number and Signature release (delivery against signature).


Shipping

For unpacked products: before sending, please take and send us photos of the 1) product put back into the box and 2) of the sealed box.

Please send us tracking information (tracking number and shipping carrier). We will confirm receiving the parcel.


Refund

For unpacked products: The amount of the refund will be reduced if returned products show signs of use or unreported damage.

We do not refund customs duties for returned products.


Refunds are made from our website back to where the original payment was made from:
  • If you paid for your order via PayPal, we will send the refund back to your PayPal account (instant payments).
  • If you paid with a bank card (Visa, Mastercard, AmEx, etc.), we will send the refund payment to that same card.
    Card payments take several days to arrive (usually up to 5 business days).

! We cannot refund to a different card or to a bank account.

! If the original bank card had expired – please notify us before we proceed to refunding. Once the refund is processed – we cannot get it back. For expired cards we offer refunds via PayPal (please send us your PayPal email).


We will send you the confirmation of the refund when it’s made.


If you have any questions, please contact us.

Dealers

Do you have dealers?

Not currently, we only sell directly through this website.

Can I become a dealer?

We currently do not have a dealer program, but are planning on building partnerships.

Tents

MotoTent

What is the best way to store my MotoTent™?

Always store your tent clean and dry. It is recommended that you pull your motorcycle tent out of the carry bag and lay it out for a day every 3 months when not in use. This will help prevent damage to the coated materials. In the morning, if there is some dew on the tent, lay it out in the sun for a few minutes so it dries off before packing it.

What is the best way to wash my MotoTent™?

Start by gently shaking out the dirt in your tent. Never pick up a pitched tent by the poles. Use a toothbrush or something similar and remove dirt and grit from all zippers on the body and fly. Rinse with water and allow to dry.

Why are there two extra metal tubes with my MotoTent™?

Every MotoTent™ comes with two pole repair tubes. Accidents happen while traveling in rough terrain and wind can be vicious, so we have included a metal repair tube for you to use in the event that you have a problem with your pole set. This item can be slipped over a bent or broken pole section to keep your pole system in working order until you get back to civilization

Why do I have more pegs than I need with my MotoTent™?

After the initial pitch of your tent, you may notice that you have more pegs than individual guy out and stake points. We provide you with three extra pegs in case you lose some during your motorcycle adventures. Feel free to carry fewer pegs if you want to make the MotoTent™ even lighter.

How can I make sure my MotoTent™s zippers will last?

Zippers are made of small moving parts that will wear with time and need to be maintained. We recommend cleaning your zippers' coils between trips with a toothbrush.

Where can I buy the MotoTent™?

The MotoTent™ is for sale worldwide. After ordering it online through our shop you will receive your motorcycle tent in just a few days.

How should I park my bike inside the MotoTent™ in a safe way for people inside the inner tent?

We recommend parking the bike inside the MotoTent™ inclined to the opposite side from the inner tent.

MotoTent's™ canopy has enough room to do that with ease (120cm+ width) and you will have enough space between the bike and the inner tent to move freely.
If the bike falls most damage will be done to the outer tent and outer large (Red) pole. No damage to people inside the inner tent.

! No bike falling inside the tent was reported in all the years that we sell the MotoTent™.

What if my bike catches on fire while parked inside the MotoTent™ with me inside the inner tent?

MotoTent™ has a door on the outer side of the inner tent - two zippers and you are outside of the tent.

ADV Tent

It's raining outside! How do I set up the Outer Tent first?

Step 1:

Lay the frame on the ground
ADV tent - setup in the rain

Step 2:

Lay the outer tent over the pole frame. Fold back the door flaps to expose the metal tabs.
Attach the metal tabs to the pole frame.
ADV tent - motorcycle tent setup in the rain

Step 3:

Once the door tabs are connected, walk around the tent and fix all the metal tabs at the corners to the pole frame.
Adv Tent - How to set up the Outer Tent first

Step 4:

Open the door of the outer tent and lay the inner tent out on the ground inside.
ADV tent - It's raining - tent set up

Step 5:

Attach the inner tent's center clips to the pole frame's center pole.
Motorcycle two person tent - setup in the rain

Step 6:

Attach the inner tent end clips
Adv Motorcycle tent - attach the inner tent end clips

Step 7:

Walk around the outside attaching the metal tabs to the tent corners
Adventure motorcycle tent - setup in the rain

Step 8:

Attach the inner tent door metal tabs to the pole frame, then secure the tent with tent pegs.
Two person motorcycle tent - setup in the rain


DONE!

Luggage

MotoBags bike-by-bike

MotoBags for BMW - R1200 GS / Adventure

MotoBags were created with the BMW R1200 GS / Adventure in mind.

Best fitting size combination is 31+38L

The OEM side racks for aluminum panniers are perfectly compatible with the MotoBags.
We provide L-shaped adapters for the offset rack.

! Vario system is not compatible with the MotoBags.

We make LONE RIDER Racks for
  • BMW R1200GS (2004-2012)
  • BMW R1200GS Adventure (2005-2013)
  • BMW R1200GS LC (2013-2018)
  • BMW R1200GS Adventure LC (2014-2019)

MotoBags for BMW - F800 GS / Adventure

MotoBags fit well on BMW F800 GS / Adventure.

For this bike we recommend choosing 31+38L MotoBags.

The BMW F800 GS / Adventure OEM side racks for aluminum panniers (K72/K75) can be made compatible with the MotoBags with this Rack Adapter Set. It consist of two adapters — for the curved right side rack and for the offset left side rack.

Lone Rider Racks

Rack installation on 2018 Honda Africa Twin CRF1000L (Standard edition)

Additional Questions

How do you install the Touratech Tool Kit to be used with our MotoBags?

Recommended preparation: Shorten 2 bolts from the MotoBag Puck set by 1cm.

Step 1:

Attach the TT tool box first, following TT instructions


Step 2:

While attaching the MotoBag as per the instructions, you will notice the second screw on top, closest to the TT tool box will be too long and needs to be cut short by some 1cm (blue arrow).

(The cut shown is too short [but it works ;)], ideally, two filaments must remain after tightening the nut.)


All tightening is done with a flat ratchet key.